Online Returns

Hassle-free returns with clear steps and timelines.

Please note that all returns will be monitored and processed by sending an email to info@marieclaireshoes.com.au

Return within 14 days from the date of delivery for a refund or e-voucher.
Items must be in the original uncreased condition with undamaged packaging.
Place the shoe box in a suitable bag—do not tape or damage the box, as it will be re-used. Failure to protect the shoe box may void your claim for a refund or exchange.
Items must be unworn, in original condition and packaging.
Returns are at the customer’s expense. Use a secure, trackable method—proof of posting is not proof of delivery.
Freight cost is not refundable.
You may also return unworn items to our Subiaco store.
Sale items - Online Sale items can be returned for an exchange or refund. The returned shoes must be unworn, in original condition and packaging. Please do not tape or damage the box.
All Returned items will be inspected and checked to ensure they meet our Terms & Conditions.
No returns on jewellery.

Online purchases may be exchanged in store for items of equal or greater value (pay the difference where applicable).
If your return arrives after 21 days, an e-voucher will be issued instead of a refund.
No refunds or exchanges after the 30-day period.

Refunds are credited to the original payment method.
Please allow up to 5 working days for the transaction to appear on your statement.

Please enclose the RETURN COPY of your receipt and address your parcel to:

Marie Claire Shoes – Online Returns
Shop 5, 183 Rokeby Rd
Subiaco, Perth WA 6008

Our stores may have different terms and conditions. For further information contact our Subiaco store on +61 8 9388 3889.

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