Refund Policy

We pride ourselves on exceptional customer service and would like you to have total peace of mind when you shop with us. 

In line with the Trade Practices Act 1974 and State Fair Trading legislation, we pledge to ensure that:

• the goods supplied correspond with the description of the goods;
• the goods supplied are of merchantable quality and fit for purpose; and 
• that any services subsequently supplied to the goods are rendered with due care and skill. 

In an instance where any of the above implied conditions are not met, we will:  

• offer you a store credit note;
• offer to exchange the goods;
• offer to repair the goods; or
• offer you a refund,

within a reasonable period of time, when you can provide proof of purchase, that is, your receipt.   

We ask that you choose carefully as we are not required to offer you a credit, exchange or refund if you simply change your mind, although we reserve the right to do so at our discretion.  

Terms and Conditions

All returned merchandise must be unworn and should be returned in original packaging to ensure adequate protection in transit and enable them to be returned to stock once received.  Shoe boxes should also be protected, as they are considered part of the product, and your return may not be accepted if the box is damaged.

Please use a reliable method of postage as we are not responsible for any items that go missing or become damaged in transit.

You are responsible for the cost of returning an item for a credit note or an exchange. Returns and exchanges made in one of our stores are subject to in-store terms and conditions.

Refunds & Exchanges

If your order is unsuitable it may be returned for a refund or exchange, provided that items are returned within 14 days from the date of order, in their original packaging and condition. Returns are at the expense of the customer. If you require another size or another item, you must enclose a prepaid postal bag

If you wish to exchange the size, please email us as soon as possible, or phone 08 9286 2486. The exchange shoe will be dispatched once the original shoe and receipt have been received.

Faulty Merchandise

Faulty merchandise must be returned within a reasonable time after the fault is detected by the customer. 

It is advisable that you contact us to inform us of the problem as soon as possible so that we can rule out the possibility of it having occurred due to general wear and tear.  In the event of a fault being discovered by you, please email us or phone 08 9286 2486 as soon as possible. 

Merchandise returned due to fault are subject to inspection by the manufacturer before the refund can be issued, and in some instances, may need to be sent interstate in order for this to occur.  We will do our best to ensure that this procedure is completed as quickly as possible.

Any problems that have developed after the goods have had a fair amount of use will not be accepted as faulty.  In such an event that this is deemed to be the case, you will be notified and returned your merchandise (you may be required to cover postage costs).

If the goods are deemed to be faulty, your credit card will be refunded for the total cost of the transaction (including initial and subsequent postage costs).

Incorrect goods

If you have received an incorrect order please contact us as soon as possible via email us or phone us on 08 9286 2486. 

Return Address

All goods, including the original receipt, should be posted to: 

Marie Claire Shoes Online
c/o 1/20 St Quentin Avenue
Claremont WA 6010 Australia